COMMERCIAL CLIENTS
 
M. Whitehead Tree Surgery has a vast experience of working for local authorities, civil 
engineers, builders, landscapers, management agents and many more 
commercial entities.  We will assign a specific manager to your entity, who will 
personally administer all your requirements.

Site Survey
 
We will visit you to discuss your needs and requirements.  We will recommend a course 
of action, which takes into account:
 
•         The type of trees and their specific requirements.
•         The health of the trees.
•         Any restrictions that should be considered, (e.g. light, aspect and size of the trees).
•         The position of the trees in relation to drains, houses etc.
•         Any safety factors.
 
 
The Estimate
 
Within four working days, you will receive a detailed specification of the work we 
recommend, in the form of an estimate.  Our price will reflect value for money for 
professional work.  The estimate number is a unique reference number for your job, so 
please quote it in any correspondence.
 
 
Your Acceptance
 
Included with our estimate is an acceptance letter to make accepting the estimate 
straightforward for you.  All we ask you to do is complete and return the letter.
 
As soon as your acceptance is received, we will send you an official acknowledgement.  
At this stage, we carry out an enquiry, with your local authority, to check whether any 
Tree Preservation or Conservation Orders exist.
 
 
Tree Preservation Orders
 
We carry out this enquiry on your behalf, free of charge, in order to protect you against 
unauthorised works.  In most cases there are no such orders in place and we will 
telephone you to arrange a convenient date for work to commence.  This process 
usually takes about three working days.
 
Where Tree Preservation Orders do exist, we will inform you and we will present an 
application for tree work, on your behalf, to the local authority.  This is carried out by 
M. Whitehead Tree Surgery free of charge.  It can take 6-8 weeks for the local authority 
to determine our request.  However, we do everything to keep this time to a minimum 
and will keep you informed of any progress.  Once consent has been received, we will 
contact you to arrange a convenient date.
 
 
The Work
 
On the date agreed for work to commence, our team will arrive as near to the specified 
time as possible.  If they are delayed for any reason they will telephone to inform you.  
All our team are skilled, courteous professionals, who have a genuine interest in the 
preservation and future of trees. We liaise closely with you whilst the works are carried 
out, ensuring that everything is completed correctly and to your satisfaction.
 
 
•         We contact you on arrival and discuss the work with you.
•         Our team move any breakables or any other items to a position of safety.
•         We carry out works as detailed in the written specification.
•         We take care of surrounding areas/features.
•         We ensure debris is removed.  We aim to leave the site cleaner than when we arrived.
•         We check with you that you are completely satisfied before leaving the site.
 
Stump grinding may be carried out the following day.  Our invoice will be sent following 
satisfactory completion of the

Customer Satisfaction
 
Our aim is that your experience of our professional and efficient service will encourage you 
to use our service year after year.  We hope that you will recommend us to friends and 
neighbours.
 
If at any time you have queries or concerns, we will be happy to assist. If for any reason 
you feel that our service does not meet acceptable standards, we would like to know so 
that we can improve.  We are continually developing our services to meet your needs and 
expectations.
 
 
Peace of Mind
 
For total peace of mind, we are an Approved Contractor of the Guild of master Craftsmen.  
In order to remain on their Approved List we have to adopt best working practice and keep 
abreast of new developments in working methods.  
 
We ensure high standards in technical competence and adequate insurance protection.
    

Crown Thin
»Crown Lift 
»Crown Reduction 
»Felling 
»Stump Poisoning 
»Hedges 
»Stump Grinding
 »Formative Pruning 
»Pollarding 
»Storm Damage

»Procedures for Customers
»Testimonials from Customers

»Procedures for Customers
»Testimonials from Customers